G2 - companies listings scraper

{
    "web_scraper_start_url": "https://www.g2.com/categories/live-chat?utf8=%E2%9C%93&order=g2_score&filters%5Bstar_rating%5D%5B%5D=5",
    "time_scraped": "2026-07-08T09:49:36Z",
    "listing_url": "https://www.g2.com/products/liveagent/reviews",
    "company_name": "LiveAgent",
    "average_rating": 4.5,
    "review_count": 1,
    "details": "LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace.\n\nKey Features of LiveAgent\nLiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows.\n\nTry LiveAgent for Free\nStart your journey with LiveAgent today with a 1-month free trial\u2014no credit card required. Discover how this advanced tool can transform your customer support operations.\n\n200+ Features Included:\n\t\u2022\tPOP3 accounts\n\t\u2022\tEmail piping\n\t\u2022\tForwarding\n\t\u2022\tDepartments\n\t\u2022\tPriorities\n\t\u2022\tStatuses\n\t\u2022\tTags\n\t\u2022\tRules\n\t\u2022\tTicket Routing\n\t\u2022\tCanned/Predefined messages\n\t\u2022\tEmail templates\n\t\u2022\tVoice integration\n\t\u2022\tReal-time website monitoring and statistics\n\t\u2022\tChats\n\t\u2022\tFacebook/Twitter/Instagram/Slack integration\n\t\u2022\tKnowledge base\n\t\u2022\tLive Suggestions as you type\n\t\u2022\tFeedback and Contact forms\n\t\u2022\tAgent rating and gamification\n\t\u2022\tMultilingual support\n\t\u2022\tTicket filters\n\t\u2022\tFile sharing and attachments\n\t\u2022\tChat button templates and much more\n\nExclusive for Startups\nLiveAgent\u2019s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase.\n\nExperience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.",
    "category": "Help Desk Software",
    "website_url": "https://www.liveagent.com/?a_aid=g2&utm_source=g2&utm_medium=cpc&utm_campaign=g2-clicks",
    "next_page": "https://www.g2.com/categories/live-chat?filters%5Bstar_rating%5D%5B%5D=5&order=g2_score&page=2#product-list"
}
{
    "web_scraper_start_url": "https://www.g2.com/categories/live-chat?utf8=%E2%9C%93&order=g2_score&filters%5Bstar_rating%5D%5B%5D=5",
    "time_scraped": "2026-07-08T09:49:50Z",
    "listing_url": "https://www.g2.com/products/ringcx/reviews",
    "company_name": "RingCX",
    "average_rating": 4.5,
    "review_count": 61,
    "details": "RINGCX PRODUCT DESCRIPTION\nRingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform.\n\nAGENTIC VOICE AI AND OMNICHANNEL SUPPORT\nAgentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs.\n\nAI-POWERED SELF-SERVICE AND AVA ASSISTANCE\nRingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently.\n\nNATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM\nTo continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. \n\nRAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS\nBuilt for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace.\n\nWHY CHOOSE RINGCX\nModern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable.",
    "category": "Call & Contact Center Software",
    "website_url": "https://www.ringcentral.com/ringcx",
    "next_page": "https://www.g2.com/categories/live-chat?filters%5Bstar_rating%5D%5B%5D=5&order=g2_score&page=2#product-list"
}
{
    "web_scraper_start_url": "https://www.g2.com/categories/live-chat?utf8=%E2%9C%93&order=g2_score&filters%5Bstar_rating%5D%5B%5D=5",
    "time_scraped": "2026-07-08T09:49:54Z",
    "listing_url": "https://www.g2.com/products/engagebay/reviews",
    "company_name": "EngageBay",
    "average_rating": 4.6,
    "review_count": 704,
    "details": "EngageBay is an all-in-one customer engagement platform designed for small and mid-sized businesses that want to manage marketing, sales, and support from a unified system. \n\nPositioned as a cost-conscious alternative to platforms like HubSpot and ActiveCampaign, it focuses on delivering essential CRM and automation capabilities without the overhead typically associated with enterprise software.\n\nThe platform combines contact and deal management, marketing automation, email marketing, landing pages, forms, live chat, and help desk functionality within a single interface. \n\nBy consolidating these functions, EngageBay provides teams with a centralized view of customer interactions across the lifecycle and reduces the need for multiple disconnected tools.\n\nEngageBay also incorporates AI-assisted features to streamline common tasks and improve productivity. \n\nThese capabilities include AI-powered email and content generation, subject line suggestions, and workflow assistance that help teams create campaigns and communications more efficiently. \n\nThe AI tools are designed to support everyday execution rather than replace core strategy, making them accessible to smaller teams that may not have dedicated automation specialists.\n\nOn the marketing side, users can build email campaigns, design automation workflows, capture leads through forms and landing pages, and run A/B tests. \n\nThe CRM module supports pipeline tracking, contact management, task automation, and appointment scheduling to help sales teams manage opportunities in a structured way. \n\nFor post-purchase engagement, the service suite includes ticketing, knowledge base tools, and live chat to manage customer support conversations from one place.\n\nA key design principle of EngageBay is accessibility for growing businesses. \n\nThe platform offers a free tier with core functionality and scales through bundled paid plans rather than numerous add-ons, helping teams adopt automation without significant upfront investment.\n\nEngageBay integrates with a range of third-party tools and provides reporting dashboards to monitor campaign performance, deal progress, and support activity. \n\nWhile it is not positioned as a deep enterprise platform, it is built to meet the day-to-day operational needs of SMB revenue teams looking for an integrated, AI-assisted, and budget-aware solution.\n\nThe platform is built with a focus on simplicity and performance, integrating advanced marketing automation, sales CRM, and customer support software into one cohesive system. \n\nEngageBay leverages cutting-edge AI intelligence to enhance productivity and decision-making across various teams. \n\nThis integration allows businesses to streamline their operations and improve customer interactions, making it an ideal choice for organizations that require a robust yet user-friendly solution.\n\nEngageBay's AI capabilities are particularly noteworthy, providing users with tools that help create content quickly, predict outcomes intelligently, and deliver personalized experiences at scale. \n\nThe AI Email & Content Generator allows users to craft engaging emails and campaigns in seconds, while the AI Lead & Deal Scoring feature helps identify and prioritize leads most likely to convert. \n\nAdditionally, AI Insights & Recommendations offer actionable suggestions to enhance engagement and productivity, making it easier for businesses to navigate their customer journeys effectively.\n\nThe platform also boasts a suite of key features that add significant value to its users. \n\nEngageBay's marketing automation capabilities include email marketing workflows, landing page and form builders, and social media integration, which collectively enhance outreach efforts. \n\nThe sales CRM component provides tools for contact and deal management, visual sales pipelines, and team collaboration, ensuring that sales processes are efficient and transparent. \n\nFurthermore, the customer support features, such as a helpdesk and ticketing system, live chat, and a unified customer view, facilitate seamless communication and service delivery.\n\nEngageBay is particularly well-suited for small to mid-sized businesses, startups, and growing teams that seek an affordable yet powerful alternative to fragmented tools. \n\nIt is designed for organizations aiming to automate customer interactions, align marketing and sales efforts, and improve support efficiency through the use of AI. \n\nThis comprehensive approach not only enhances operational efficiency but also positions businesses to compete effectively in their respective markets.\n\nWhat is this product?\n\nEngageBay is an all-in-one CRM software platform built for small and mid-sized businesses to manage marketing automation, sales pipelines, and customer support in a single system. \n\nIt combines email marketing, marketing automation, landing pages, contact management, deal tracking, helpdesk, and live chat\u2014eliminating the need for multiple disconnected tools.\n\nDesigned as an affordable alternative to HubSpot and ActiveCampaign, EngageBay helps growing businesses attract leads, convert deals, and support customers without enterprise-level costs or complexity. \n\nIt centralizes customer data, automates workflows, and improves visibility across the entire customer lifecycle.",
    "category": "Marketing Automation Software",
    "website_url": "https://www.engagebay.com/products/marketing",
    "next_page": "https://www.g2.com/categories/live-chat?filters%5Bstar_rating%5D%5B%5D=5&order=g2_score&page=2#product-list"
}
{
    "web_scraper_start_url": "https://www.g2.com/categories/live-chat?utf8=%E2%9C%93&order=g2_score&filters%5Bstar_rating%5D%5B%5D=5",
    "time_scraped": "2026-07-08T09:51:51Z",
    "listing_url": "https://www.g2.com/products/ujet/reviews",
    "company_name": "UJET",
    "average_rating": 4.7,
    "review_count": 1,
    "details": "UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.",
    "category": "Call & Contact Center Software",
    "website_url": "https://ujet.cx/digital-voice-channels/",
    "next_page": "https://www.g2.com/categories/live-chat?filters%5Bstar_rating%5D%5B%5D=5&order=g2_score&page=2#product-list"
}
{
    "web_scraper_start_url": "https://www.g2.com/categories/live-chat?utf8=%E2%9C%93&order=g2_score&filters%5Bstar_rating%5D%5B%5D=5",
    "time_scraped": "2026-07-08T09:46:07Z",
    "listing_url": "https://www.g2.com/products/birdeye/reviews",
    "company_name": "Birdeye",
    "average_rating": 4.7,
    "review_count": 4,
    "details": "Birdeye builds AI agents for multi-location brands \u2014 trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location \u2014 for marketing, operations, and customer experience \u2014 that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience.\n\nAI Coworkers \u2192 Do the Jobs\nJay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations \u2014 from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location \u2014 without stretching your team thinner.\n\nAgents \u2192 Do the Work\nEach coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do \u2014 and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act \u2014 together \u2014 to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard.\n\nEnterprise-Ready \u2192 Built for Scale\nSSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations.\n\nWith teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.",
    "category": "Online Reputation Management Software",
    "website_url": "https://birdeye.com/pricing/",
    "next_page": ""
}